Delivery and Returns

Incontinence Supplies By Mail

Our incontinence products for home delivery offer the best quality of continence supplies for a fair price. Our convenient and easy-to-use online re-order service means you never have to be without your HARTMANN Direct products and we provide quick and discreet delivery direct to your door. Plus, delivery is free on all orders over £40.

Incontinence Products Home Delivery

Our fast and efficient delivery service comes with total discretion and provides you extra peace of mind when it comes to ordering from us.

Items left in a ‘safe place’ are done so at the instruction and authorisation of the customer.


Order your incontinence supplies by mail online today or speak to a member of our friendly customer services team. You can also use our easy to use online reordering service to ensure you always have your products to hand. Standard delivery is £4.95, but for all orders over £40 delivery is FREE. (If you have a discount voucher and it brings your basket total to under £40, our free delivery offer still applies.) Please allow 3 – 5 working days from the date of your order for delivery.

Next Working Day Delivery

If you need your products sooner, we offer a Next Working Day Delivery service for £5.95. Next Working Day Delivery is available on orders placed before midday for delivery on the following working day.

Please note that our delivery service is not available on Saturdays, Sundays or Bank Holidays.


Only unopened products can be returned. Collection can be arranged via our courier for a charge of £15 or you can also return unopened packages by post (please obtain proof of postage). Once your returned goods have been received, a refund will be arranged for the value of the returned products. We highly recommend that customers try a sample of a product before purchase to ensure it is the right product for them.

Convenient, Fast Reorder Service

Take away the worry of running out of your MoliCare® products by using our convenient re-ordering service. Register for an account today and you can ensure your incontinence products will always be there when you need them. Please advise of your safe place when placing your order. To ensure our delivery service is discreet, your products will be packaged in inconspicuous packaging and we can leave it in a safe place for you upon delivery. If you have any other questions about our delivery service, please read our delivery FAQs. You can also opt to receive your products in completely plain packaging if our inconspicuous packaging is not suitable for you.